1. Scope
This policy applies to the METIOR.PRO website, demo request forms, support communications, web application, and Chrome extension. The extension is an additional collection and processing channel within this framework. See the Chrome Extension Privacy Disclosure for extension-specific detail. This policy is designed around Canadian private-sector privacy principles, including accountability, identifying purposes, consent, limiting collection, limiting use, safeguards, openness, individual access, and challenging compliance.
2. Information We Collect
- Contact details such as name, email, company, role, phone number, and province.
- Account and billing details needed to provide the service.
- Project content uploaded or entered into the app, such as drawings, estimates, quote notes, client records, invoice details, and cost data.
- Information you explicitly send from the Chrome extension, such as a product name, SKU, displayed price, supplier, page URL, selected text, or a question about the current webpage. The extension does not read pages until you take that action.
- Usage, device, log, cookie, and analytics information used to secure and improve the service, including optional extension analytics if you opt in.
- Support messages and demo requests you send to us.
3. How We Use Information
We use information to provide the web app, manage accounts, process demos and support requests, improve estimating workflows, protect the service, communicate service updates, comply with law, and send marketing only where permitted by consent or applicable law.
4. Consent and Choices
By using the website or service, submitting forms, or creating an account, you consent to reasonable collection and use for the purposes described here. You may withdraw consent where permitted, but some information is required to provide the service, maintain records, or meet legal obligations.
5. Sharing and Service Providers
We may share information with hosting, security, analytics, email, payment, support, and professional service providers that help us operate METIOR.PRO. We do not sell personal information. Providers may process information in Canada or other jurisdictions, where it may be subject to local laws.
6. Safeguards and Retention
We use administrative, technical, and organizational safeguards intended to protect personal information against unauthorized access, loss, misuse, or disclosure. We retain information only as long as reasonably required for service delivery, legal, accounting, security, backup, and dispute-resolution purposes.
7. Access, Correction, and Questions
You may request access to or correction of your personal information, subject to lawful exceptions. Contact us at info@metior.pro. We may need to verify your identity before responding.
